Menu
Diet Now Order
United Kingdom

FAQs

Delivery

  • We aim to get your Diet Now delivery to you as quickly as possible!

    If you need your delivery in a hurry, standard delivery orders placed before 4pm will be delivered in the UK next working day.

    This excludes public holidays. Saturday delivery may be available depending on your postcode area.

    Some email accounts will ‘Junk’ any emails that are sent from addresses that are not recognised, so make sure you add orders@dietnow.co.uk to your address book so that we can get in touch with you. If you don’t receive your order within the maximum delivery time and if you’ve not received any tracking emails, please get in touch and we’ll be happy to track the order for you.

    Whilst delivery can be made any time during the day, our courier service will attempt to provide an estimated delivery time by SMS or email.

  • We use UKMail in the UK and DPD in other countries.

    Our courier offers a swift and secure ‘signed-for’ delivery service, and we’ll send you delivery updates by email throughout your order.

    Usually our courier require a signature for all deliveries however if you have entered alternative delivery instructions (that may assist the driver with delivery for example “leave with a neighbour” or “leave in shed”) then this is entirely at your own risk and you will be responsible if the hamper goes missing.

    The courier will attempt to deliver twice. If you miss both deliveries then you must either pay a charge for a third delivery or go to your local depot to collect. If you fail to collect after 5 days the goods will be returned to us. We will issue a refund less the costs of the courier costs.

  • We deliver to: UK, Belgium, Denmark, France, Germany, Guernsey, Isle of Man, Italy, Jersey, Latvia, Luxembourg, Monaco, Netherlands, Republic of Ireland.

BMI

  • Measuring your BMI is a great way to check if you are a healthy weight for your height. The calculation divides your weight by your height squared.

  • BMI helps give you an indication as to whether you are at an increased risk of health problems that are associated with overweight and obesity. In general the higher your BMI the greater your risk of health problems. You can use our Free personal profile to check if you are in a healthy BMI range.

  • A body mass index calculation is for adults. It uses ranges for each category which takes into consideration that people come in different shapes and sizes. Please read the next question for the exceptions to the rule.

  • It is a useful measurement for the majority of people however it does have limitations:

    – Athletes or very muscular people could record higher BMI readings – this is because muscle weighs more than fat and BMI cannot account for this.

    – It is a general tool to help people identify people who may be at an increased health risk, it is not a diagnostic tool that determines the overall health of a specific individual.

    – If you are pregnant or breastfeeding BMI does not apply.

  • If you register below 18.5 this means that you may be underweight.

    If your are between 18.5 and 24.9 this puts you in the healthy weight range.

    If you are between 25 and 29.9 this means you may be overweight.

    If your BMI is 30 or above this is classified as obese.

Health Questions

  • VLCD Diets are designed to good quality protein nutrition and all essential fats and vitamins that your body requires to maintain health. You should therefore consume 100% of the recommended daily RDAs and between 400-800 kcal per day.

    The diet replaces all of your food intake with VLCD items.

    VLCD's have been used in the UK for over 20 years and have been medically proven to help reduce weight.

  • Diet Now provide a highly cost effective diet by avoiding middlemen. All our sales are made direct to you through our website.

    We deal with any queries you have via email by our own trained staff.

  • Drink plenty of water to ensure that you do not become dehydrated. If you do not drink enough liquid you may experience constipation, headaches, cramps or lowering of blood pressure.

    Try to drink between 2-4 litres of water per day. Space your consumption out over the day and do not exceed this level (it is dangerous to consume too much water in a short period of time).

  • It is strongly recommended that you do not drink alcohol while on this diet.

    Alcohol contains hidden calories and can slow your weight loss down.

    Drinking can make you feel hungry and you are more likely to break your diet.

    You can drink still or sparkling water with our water flavourings, tea or coffee (without milk). All in moderation.

  • While you are pregnant we don't recommend reducing your calorie intake. We suggest you speak with your GP or other medical professional who will be able to advise you further. When breastfeeding you don't need to eat anything special like most it's about eating a balanced, healthy diet. Diet Now is perfect after you are no longer breastfeeding but still hoping to shed a few pounds however initially we don't recommend dieting due to the increased energy requirements you might need at this time unless you have discussed this with your GP, midwife or health professional.

  • Studies have shown that if you are looking to lose weight and are diabetic, even a small amount of weight loss could have significant health benefits. As with any medical condition it's always best to check with your healthcare professional before attempting to lose weight.

Products

Side Effects

  • Any diet can have side effects and you should make sure that you have spoken to your health professional before starting any diet.

    VLCD diets can have some side effects for some people. These are usually mild and can include some hunger during the first few days. Some customers experience bad breath due to the acetones released during ketosis. This can be combated by drinking water, using a spray breath freshener if you feel self conscious about this.

    Some customers feel cold, experience cramps – both which can be easily remedied by drinking more water.